Csa (customer Service Associate)
Year Ludhiana, Punjab, India
Job Description
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Void2one Solutions HIRING!! Customer Service Associate (CSA)- Only for Males Interested candidates can share the CVs on hr@void2onesolutins.in JOB DESCRIPTION:
+91 7814924069
- Designation: Customer Service Associate (CSA)
- Education: Graduation or post graduation in any stream
- Freshers and experienced people in BPO are preferred
- Job location: Ludhiana, Punjab
- Package: 15-25k p.m.
- Full time, Work from Office
- Dedicated & Passionate towards work
- Excellent english speaking skills
- Have the ability to speak with south customers
- Must be committed towards the work.
- Patience and flexibility
- Eager to learn new things
- Good convincing skills
- Proficient with MS office suite
- Excellent problem-solving abilities
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company\xe2\x80\x99s reputation
- Keep records of calls and sales and note useful information.
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
- Day Shifts
- Shift timings- 9am to 6pm
- 6 Working days
- On-time Salary
- PF, ESI, Bonus and Incentives
- Fun Activities
- Medical Insurance
- Professional Work culture
- 4 yrs old reputed MNC
- Listed in Forbes India and Fortune Exchange Magazine
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
- Day shift
- Fixed shift
- Morning shift
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
- Higher Secondary(12th Pass) (Preferred)
- Customer service: 1 year (Required)
- English (Required)
- Day Shift (Required)
- Ludhiana, Punjab: Relocate with an employer provided relocation package (Required)
+91 7814924069
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Job Detail
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Job IdJD3242428
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLudhiana, Punjab, India
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EducationNot mentioned
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ExperienceYear