Job Description

Customer Interaction:

Responding to customer inquiries and concerns through various channels.

Problem Solving:

Identifying and resolving customer issues, including product problems, billing inquiries, and technical difficulties.

Information Provision:

Providing clear and concise information about products, services, and company policies.

Order Processing and Management:

Taking orders, processing payments, and tracking shipments.

Returns and Exchanges:

Handling returns and exchanges, providing refunds or replacements.

Customer Feedback:

Collecting and analyzing customer feedback to improve services.

Escalation:

Knowing when to escalate complex issues to supervisors or other specialists.

Record Keeping:

Maintaining accurate records of customer interactions and issues.
Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift Morning shift Weekend availability
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person