Csa (customer Service Associate)
Year Gurugram, Haryana, India
Job Description
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Currently seeking a highly organized and customer-focused individual to join as a CSA for a Reputed BPO. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers. Position: Patient Relationship Officer / Customer Service Associate Location: Gurgaon, Haryana Job Type: Work from Office Benefits:
- Provident Fund
- ESI
- Accidental Insurance
- Rewards and Recognitions
- Any Graduate/Preferably Science Graduate
- 0 to 3 years of experience in Customer Service.
- Must be fluent in English, Hindi and any languages from Telugu, Kannada, Malayalam and Tamil
- Rotational Shifts & Week offs (Night Shifts also)
- No night shifts for females
- Good communications skills
- Ability to listen proactively
- Good interpersonal skills
- Ability to handle work well and maintain quality
- Problem solving skills
- Associate will be responsible for handling incoming and outbound calls from customers/Patients
- Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints
- Keep records of customer interactions and transactions , recording details of inquiries, complaints,and comments, as well as actions taken in CRM
- Associate must reply to those queries in a set format
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Night shift
- Rotational shift
- Bachelor\'s (Required)
- English (Preferred)
- Telugu (Preferred)
- Kannada (Preferred)
- Malayalam (Preferred)
- Tamil (Preferred)
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Job Detail
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Job IdJD3283744
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurugram, Haryana, India
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EducationNot mentioned
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ExperienceYear