Job Description

:

Job Title: Customer Service Associate (CSA)

Location: New Delhi

Department: Customer Support

Job Type: Full-Time

Languages: English and Punjabi

Role: Permanent

Job Summary

We are seeking a highly motivated and dynamic Customer Service Associate (CSA) to join our team. The ideal candidate will be a graduate with excellent communication skills in both English and Punjabi. As a CSA, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are resolved promptly and efficiently.

Key Responsibilities:

Customer Interaction:

- Handle inbound and outbound customer calls in a professional and courteous manner.

- Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.

- Resolve customer complaints and issues promptly, escalating to higher levels when necessary.

Communication:

- Provide clear and concise information to customers about products, services, and policies.

- Communicate effectively in both English and Punjabi to cater to a diverse customer base.

Problem-Solving:

- Identify and resolve customer issues efficiently and effectively.

- Provide accurate information and solutions by following company policies and procedures.

Documentation:

- Maintain detailed and accurate records of customer interactions and transactions.

- Update customer information in the database accurately and promptly.

Team Collaboration:

- Work closely with team members and other departments to ensure a seamless customer experience.

- Participate in team meetings

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift
• US shift

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person