Job Description

Key Responsibilities:

1. Guest Check-In and Check-Out :- Greet guests upon arrival with a friendly and professional demeanor. Check guests into their rooms, ensuring that all necessary information (room number, amenities, etc.) is communicated. Handle the check-out process, ensuring that all bills are accurately settled, and receipts are provided. Assist with late check-ins and early check-outs as needed. Maintain an organized and efficient process for guest arrivals and departures.

2. Handling Guest Inquiries and Requests: Respond promptly and courteously to guest inquiries, whether in person, over the phone, or via email. Provide guests with information about hotel amenities, room features, local attractions, dining options, and services (e.g., transportation, spa, tours). Assist guests with special requests, including extra amenities, booking transportation, or providing directions. Ensure that any guest needs or issues are addressed in a timely and satisfactory manner.

3. Problem Solving and Issue Resolution: Address and resolve guest complaints or concerns effectively and professionally. Work with hotel management to escalate and resolve any complex or unresolved issues. Handle situations such as overbookings, room dissatisfaction, or noise complaints, ensuring minimal disruption to the guest's experience.

4. Managing Reservations: Handle guest reservations, including checking availability, confirming bookings, and processing payments. Modify existing reservations, such as changing dates or upgrading rooms, as per guest requests. Monitor reservations and assist with pre-arrival preparations to ensure smooth check-ins.

5. Billing and Payments: Ensure all billing details are accurate, including room rates, additional charges (e.g., mini-bar, spa), and taxes. Process payments using the appropriate payment methods (credit card, cash, etc.). Handle any discrepancies in guest billing or payments, offering solutions or escalating issues as needed.

6. Guest Experience and Hospitality: Ensure all guests have a welcoming and positive experience from the moment they arrive until they leave. Assist guests with luggage and coordinate with bell staff or concierge as needed. Ensure the lobby and front desk areas are always tidy, welcoming, and well-maintained. Encourage guests to provide feedback on their stay to improve future services. Engage with guests during their stay to ensure satisfaction and provide recommendations for activities, dining, or services.

7. Communication and Coordination: Act as a liaison between guests and other departments (housekeeping, maintenance, catering, etc.), ensuring that guest requests are communicated and followed through. Work with the concierge team to fulfill special guest requests (e.g., booking reservations, organizing tours, arranging transportation). Inform the housekeeping department of room assignments and any special guest needs (e.g., extra towels, early check-in).

8. Security and Safety: Ensure that all guests have valid identification and secure access to their rooms. Follow hotel security protocols to ensure the safety of guests and staff. Be aware of emergency procedures, and assist guests in case of an emergency evacuation or other urgent situations.Monitor hotel security systems and respond to any alarms or security concerns.

9. Administrative Duties: Maintain guest records in the hotel's reservation system, ensuring confidentiality and data protection. Process check-in/check-out forms, record guest preferences, and update reservation databases. Keep accurate logs of any guest issues, complaints, or special requests for future reference.

10. Upselling and Promoting Hotel Services: Promote hotel services and amenities, such as upgrades, spa treatments, dining options, or special events, to enhance the guest experience. Inform guests about ongoing promotions or packages, encouraging them to take advantage of available offers. Assist in upselling rooms or services where possible to increase hotel revenue.

Key Skills and Qualifications:

Excellent Communication Skills: Ability to communicate clearly and professionally with guests, both in person and over the phone.

Customer Service Focus: Strong ability to anticipate and meet guest needs, creating a positive and memorable experience.

Multitasking and Time Management: Ability to handle multiple tasks simultaneously, especially during busy check-in/check-out times.

Problem-Solving Skills: Ability to resolve guest complaints or issues with tact, professionalism, and efficiency.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9226081311