Job Description

xc2xa9 Firstsource Solutions Limited | January 11, 2023 1
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: CSA and Senior CSA
Grade: H1/H2 Job Category: Associate
Function/Department: Operations
Reporting to: Team Lead
Role Description:
Roles & Responsibilities (Indicative not exhaustive) CSA Non-voice Claims & Enrollment Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Key Results xefx82xb7 Production, Quality xefx82xb7 Shift and Schedule adherence xefx82xb7 Process Knowledge
Role Holder Profile
A. Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears. B. Preferred work experience: Minimum 1 year of experience in Membership Enrollment C. Skills and Competencies
xc2xa9 Firstsource Solutions Limited | January 11, 2023 2
i. Functional / Technical: xefx82xb7 Good Communication Skills xefx82xb7 Listening & Comprehension
ii. Behavioral:
xefx82xb7 Shift Adherence
xefx82xb7 Floor Decorum
xefx82xb7 Interpersonal skills
xefx82xb7 Team Player
D. Corporate Values Must demonstrate Firstsource values (REACCH):

Firstsource Solutions