Job Description

xc2xa9 Firstsource Solutions Limited | January 11, 2023 1
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: CSA
Grade: H2 Job Category: Associate
Function/Department: Operations
Reporting to: Team Lead
Role Description:
Roles & Responsibilities (Indicative not exhaustive)
A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims need to be completed adhering to required TAT and quality SLA.
Key Results
xefx82xb7 Production, Quality
xefx82xb7 Shift and reporting adherence
xefx82xb7 Process knowledge
Role Holder Profile
A. Preferred educational qualifications: Graduate Any discipline - 3 Years without Arrears B. Preferred work experience: Fresher
xc2xa9 Firstsource Solutions Limited | January 11, 2023 2
C. Skills and Competencies
i. Functional / Technical:
xefx82xb7 Good Communication Skills
xefx82xb7 Listening & Comprehension
ii. Behavioral:
xefx82xb7 Shift Adherence
xefx82xb7 Floor Decorum
xefx82xb7 Interpersonal skills
xefx82xb7 Team Player
D. Corporate Values Must demonstrate Firstsource values (REACCH):

Firstsource Solutions