Job Description

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our \'rightshore\' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Role Description: Roles & Responsibilities (Indicative not exhaustive) CSA Non-voice Claims & Enrollment Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our \'rightshore\' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Key Results \xef\x82\xb7 Production, Quality \xef\x82\xb7 Shift and Schedule adherence \xef\x82\xb7 Process Knowledge Role Holder Profile A. Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears. B. Preferred work experience: Minimum 1 year of experience in Membership Enrollment C. Skills and Competencies \xc2\xa9 Firstsource Solutions Limited | January 11, 2023 2 i. Functional / Technical: \xef\x82\xb7 Good Communication Skills \xef\x82\xb7 Listening & Comprehension ii. Behavioral: \xef\x82\xb7 Shift Adherence \xef\x82\xb7 Floor Decorum \xef\x82\xb7 Interpersonal skills \xef\x82\xb7 Team Player

Firstsource Solutions