Csa
Job Description
About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our \'rightshore\' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.Our clientele includes Fortune 500 and FTSE 100 companiesJob Title: CSAGrade: H2Job Category: AssociateFunction/Department: OperationsReporting to: Team LeadRole Description:Roles & Responsibilities (Indicative not exhaustive)A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send e-mails to existing/new queries on services provided by the client.The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.Key Results
- Production, Quality
- Shift and reporting adherence
- Process knowledge
- Good Communication Skills
- Listening & Comprehension
- Shift Adherence
- Floor Decorum
- Interpersonal skills
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3456040
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationChennai, Tamil Nadu, India
-
EducationNot mentioned
-
ExperienceYear