Job Description

Job Title: CSA and Senior CSA
Grade: H1/H2

Job Category: Associate
Function/Department: Operations
Reporting to: Team Lead

Qualification: Any Arts&Science and Diploma graduates can apply!!!

Role Description:

Roles & Responsibilities (Indicative not exhaustive)

\xef\x82\xb7 Processing and data entry for routine types of physician and contract linkage
transactions such as:
\xef\x82\xb7 Load new physician demographics and contract linkage using the appropriate loading
instruction guidelines (i.e. Managed Care Forms, Provider Data Loading Templates, etc.)
\xef\x82\xb7 Perform physician demographics and contract linkage data using the appropriate loading
instruction guidelines (i.e. Managed Care Forms, Provider Data Loading Templates, etc.)
\xef\x82\xb7 Responsible for ensuring all data elements necessary to complete the request are
provided and responds to the submitter with a detailed outline if additional information
is needed
\xef\x82\xb7 Use desk-top macros whenever possible to ensure data loading accuracy and efficiency
\xef\x82\xb7 Send large requests capable of being automated as defined by management to the AST
\xef\x82\xb7 Provide excellent customer service to customers (physician, health plans, affiliates,
delegates, insured, and all associated business partners) by:
\xef\x82\xb7 Quickly and accurately identifying and assessing customer needs and taking appropriate
action steps to satisfy those needs
\xef\x82\xb7 Solve problems systematically using sound business judgment and following through on
commitments using an automated approach whenever possible
\xef\x82\xb7 Respond to customers in a polite and professional manner
\xef\x82\xb7 Complete assigned work within established TAT and Quality metrics while remaining
within downtime parameters to ensure customer satisfaction

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