Job Description

Keka has been a silent revolution since our launch 8 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform-all driven by customer love and zero advertising spend. Our organisation is built by our employees, driven by passion, and committed to ownership. We embrace our failures, learn, and continuously improve. This culture of openness fosters innovation across all functions. In November 2022, we secured India's largest Series A SaaS funding with $57 million from West Bridge Capital.Job Overview:We seek a proactive and results-driven Intern - CS Excellence to manage cross-functional projects within our Customer Success (CS) division. The role requires a dynamic person who can drive operational excellence across Onboarding, Support, Account Management, Training, and CS Operations. This individual will act as the central hub for coordination, ensuring smooth execution, and alignment across teams.Key Responsibilities:

• Inter-Functional Coordination: Align efforts & manage CS projects across the Onboarding, Account Management, Support & Operation teams to ensure seamless transitions and a unified customer journey.
• Reporting: Generate and present regular updates to the Director of Customer Excellence on project progress, team performance, and key outcomes.

• Bachelor's degree in business, Project Management, or a related field (Master's preferred).
• Strong project management skills with a proven track record of managing cross-functional projects.
• Excellent communication and interpersonal skills for working across teams and with senior leadership.
• Proficiency in using MS Office suite (Excel, Word) and project management tools (Asana, Clickup).

• A practical approach to operational efficiency and process optimization.
• Ability to manage cross-functional projects and align teams toward a common goal.
• Strong problem-solving skills, particularly in identifying and addressing bottlenecks in the customer journey.
• Understanding of how to use metrics to drive performance and track progress.

Keka