smartShift, "Great Place to Work" Certified, is the world's leading provider of Intelligent Automation for SAP transformations.
smartShift is the world's leading provider of intelligent automation for SAP transformations. smartShift Intelligent Automation(R) offers a better way for SAP customers to migrate and optimize their custom code. With its patented AI-powered solutions, smartShift delivers secure, stable, and optimized code in weeks rather than the months required by conventional approaches. smartShift is trusted by many of the world's largest SAP customers and has been used to modernize over 3,000 SAP systems, converting over 2.5 billion lines of code.
smartShift is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, sexual orientation, gender identity, or veteran status.
The power of smartShift Intelligent Automation:
2-3X faster migration/conversion timelines.
<0.1% code transformation error rates.
40-50% reduction in IT costs.
1000+ transformation projects.
14 patents.
260+ person-years of R&D time spent.
Overall, the purpose of the role:
As a PMO Analyst, you will play a crucial role in supporting the successful delivery of projects and initiatives within our Customer Success team. You will be responsible for providing project management support, conducting analyses, maintaining project documentation, and ensuring adherence to established processes and standards for the Customer Success department.
Responsibilities:
Project Management Support:
Assist in the coordination and execution of projects within the Customer Success department.
Collaborate with project managers to maintain metrics for the customer success department covering project plans, timelines, and resource allocations.
Monitor project progress, and report potential risks or issues to CS leadership
Data Analysis and Reporting:
Conduct data analysis to identify trends, insights, and opportunities for improvement within customer success projects and initiatives.
Prepare regular reports and dashboards to communicate project status, key metrics, and performance indicators to stakeholders.
Process Improvement:
Identify inefficiencies or gaps in existing processes and recommend improvements to enhance project delivery and effectiveness.
Work closely with cross-functional teams to implement process improvements and best practices.
Stakeholder Communication:
Facilitate as a point of contact for stakeholders, providing regular updates on project status, milestones, and deliverables.
Risk Management:
Monitor and escalate risks as necessary, collaborating with stakeholders to address and resolve issues.
Qualifications & Skills:
Education:
Bachelor's degree in business administration, project management, or a related field.
Proven experience (3-5 years plus) in a project management or PMO role, preferably within a customer success or global delivery environment.
Strong understanding of project management methodologies, tools, and techniques.
Excellent analytical skills, with the ability to analyze data, identify trends, and make data-driven recommendations.
Exceptional organizational and multitasking abilities, with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
Proficiency in project management tools (e.g., Microsoft Project, Jira) and Microsoft Office Suite.
Project Management Professional (PMP) certification is a plus.
Oracle OpenAir knowledge is preferred
Behavioral Competencies:
Quick learner & excellent communication skills
Team player (with prior experience in working with global teams is preferable).
Strong people orientation & collaboration skills.
The successful candidate will be able to thrive in a highly collaborative workplace and actively engage in the delivery process spread across different geographical locations.