Job Description

Associate - Customer Care ONLY FOR CANDIDATES RESIDING IN BANGALORE WITH PROFICIENCY IN SPOKEN English,HindiHurry up and apply as we have limited opportunitiesWe are inviting you to explore the Customer Service opportunity with CrossBeats. If you possess good computer knowledge and have excellent communication skills with the zeal to excel! We are looking for YOU!Eligibility Criteria:- Candidate must be a resident of Bangalore, Minimum qualification should be Graduate, with excellent English communication skill.- Should have relevant experience of 1-3 yearsKnowledge& Skills required:- Action oriented, self-disciplined and organized- Effective time management skills and ability to prioritize work time to ensure productivity and department standards- Ability to communicate clearly with both internal and external customers- Excellent comprehension skills - ability to clearly understand and address customer issues appropriately- Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer- Excellent Communication and typing skillsPreferred Criteria:- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity- Should ensure \'Work-like\' environment with no disturbance during the work hours.- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.Customer Focus:- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment- Ability to empathize with and prioritize customer needs- Demonstrates interpersonal skills with a diverse customer base- Demonstrates conflict resolution, negotiation, and de-escalation skills- Demonstrates ownership to resolve challenging customer issues, escalating when necessary- Ability to determine customer needs and provide appropriate solutions- Maintain regular and reliable attendance, including the daily schedule as assigned Problem Solving Skill:- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned- Ability to approach problems logically and rationally- Action oriented and self-disciplinedOrganized and detail-oriented:- Ability to quickly and effectively prioritize work time in various departments to meet business need- Ability to maintain composure in highly escalated situations (ref:updazz.com)

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