Job Description

An organization's customer relations officer serves as the initial point of contact for clients or consumers. They respond to questions, complaints, and comments from clients and offer fixes for any problems they may have. They are frequently employed in industries that place a high value on client contacts, such as banking, retail, and telecommunications. Their duties may include interacting with clients, handling accounts, and responding to calls and emails. They frequently seek to establish and preserve a solid rapport between a business and its clients.

Jobs and responsibilities
interacting with clients to learn about, recognize, and meet their requirements while raising client satisfaction levels.
addressing consumer complaints, offering a suitable solution, and checking in to make sure the client is satisfied.
establishing open and engaging communication channels with customer accounts to foster long-lasting connections and trust.
preserving records of communications, transactions, feedback, and grievances from clients via a variety of channels, including CRM platforms.
collaborating closely with the customer support staff to oversee, manage, and enhance interactions and procedures.
Giving management teams input on customer service so they can create plans and train staff.
coordinating with other business divisions to address concerns pertaining to customers.

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Jadwal:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9745739999