Job Description

Job Role

Customer Relation Officer

Function

Showroom Sales/ Inside sales

Reporting to

Business Associate

Store Manager

Business

Watches & Accessories

Job Details

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction

External Interfaces

Internal Interfaces

• Key customers
• Business Associate
• VM team
• Merchandising team
• Support teams

Job Requirements

Education

School, 10th , PUC

Relevant Experience

Fresher or 2-3 years experienced

Behavioral Skills

• Customer Centricity
• Delivers Results
• Build Effective Teams

Knowledge

• Sales/ retail experience

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Sales: Product Sales

1. Receive and engage with the customer to understand the

customer's requirement

2. Introduce the various product offering to the customers and facilitate customer buying decision

3. Prepare the estimate of the products selected and completing the sales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work

Store operating policy

Increase in customer satisfaction score

Increase in revenue

Sales: Retail Operations: Store Management

1. Adhere to the standard operating procedures in the store

2. Adhere to cost savings practices undertaken in the store

3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment

4. Ensure proper and attractive display of the products at the appropriate counter

5. Transfer the stock to the locker at the close of the day

6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

7. Monitor the dead stock and liaison with the store manager to minimise the same

Store management

Adherence to policies

8. Provide support to the marketing team and VM team in ensuring the compliance of the store and improve footfall

9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level

Processes

10. Follow the key matric of XEEN, B'DAY&A'DAY and Dormant customers

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings (google Review)

Feedback mechanism

Increase in customer satisfaction score

Retail operations: Field sales operations management: Customer complaint resolution

1. Manage customer queries and complaints as per the company guidelines

Complaint resolution policy

Customer satisfaction scores

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 18/07/2024
Expected Start Date: 22/07/2024