Job Description

Advanced Hair Restoration India Pvt, with the brand name Hair O Craft, is the leader in Hair Transplantation and Hair Restoration in Kerala since 2006 with ISO1900:2015. We have 20 branches with 400+ staff and planning for Pan India expansion.

• Required Customer Relation Officer for our Kollam centre.

Desired candidate's Profile

• Qualification - Graduation (MBA Preferred)
• Experience - Min. 1-4yrs in sales and marketing (Preference for Healthcare industry experience)
• Age - Below 30
• Gender - Female
• Good communication skill and proficient in MS office

Roles and Responsibilities

• Advise customers regarding our services and convince them about our strengths
• Co-ordinate with the medical team and give suitable solutions for the customer
• Achieve sales and revenue targets and work diligently to meet them
• Resolve customer complaints quickly and effectively
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Collaborate with internal teams to address customer needs
• Participation in all Promotional Activities
• Planning customer relations management strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty.
• Creating emails and other content as part of a wider marketing campaign.
• Implementing strategies to test the various forms of marketing developed by the team.
• Liaising with other Government departments as and when needed.
• Making sure the customer database is correctly segmented for targeted marketing activities.
• Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team
• The ability to meet tight deadlines and outstanding time management skills.
• Team working and leadership skills; create new strategies and stay on top of the administration side of things.
• Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
• Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person