Cro (customer Relation Officer)
Year Bengaluru, Karnataka, India
Job Description
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Advanced Hair Restoration India Pvt, with the brand name Hair O Craft, is the leader in Hair Transplantation and Hair Restoration in Kerala since 2006 with ISO1900:2015. We have 20 branches with 350+ staff and planning for Pan India expansion.Required Customer Relation Officer for our Bangalore center.Desired candidate's Profile
- Qualification - MBA-Marketing
- Experience - Min. 1 yrs in sales and marketing (Healthcare industry experience preferred)
- Age - Below 30
- Gender - Female
- Good communication skill in English & Kannada.
- Advise customers regarding our services and convince them about our strengths
- Co-ordinate with the medical team and give suitable solutions for the customer
- Achieve sales and revenue targets and work diligently to meet them
- Resolve customer complaints quickly and effectively
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Collaborate with internal teams to address customer needs
- Participation in all Promotional Activities
- Planning customer relations management strategies designed to attract and retain customers while expanding the brands reach and boosting consumer loyalty.
- Creating emails and other content as part of a wider marketing campaign.
- Implementing strategies to test the various forms of marketing developed by the team.
- Liaising with other Government departments as and when needed.
- Making sure the customer database is correctly segmented for targeted marketing activities.
- Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team
- The ability to meet tight deadlines and outstanding time management skills.
- Team working and leadership skills; create new strategies and stay on top of the administration side of things.
- Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
- Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
- Day shift
- Performance bonus
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Job Detail
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Job IdJD3333034
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear