Job Description

CRMS/CCRE Contractor Support




Important Information


Location: Chennai


Experience: 6+ years


Job Mode: Full-time


Work Mode: Hybrid






Job Summary




A support role with DevOps scope(L2 and L3), typically involves providing advanced technical assistance to customers or clients.




Responsibilities and Duties




A support role with DevOps scope(L2 and L3), typically involves providing advanced technical assistance to customers or clients.




Troubleshooting: The personnel will be responsible for resolving complex technical issues. They should be able to quickly identify the root cause of the problem and provide solutions to customers or clients.



Build or Test: Apart from support, personnel should be able to help on fixing the code and help on the test automation




Analysis: L3 support personnel should be able to perform detailed analysis of technical problems and system errors. They should be able to use tools such as log files and system monitoring software to identify and diagnose issues.




Documentation: They should create detailed documentation of their troubleshooting steps, resolutions, and procedures. This documentation may be used by other support teams, as well as for training purposes.




About Encora





Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.




At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.