Crm/mis Executive
Job Description
• Manage and respond to customer inquiries via email in a professional, timely, and friendly manner.
• Troubleshoot customer issues and escalate complex inquiries to relevant departments while maintaining a high level of customer satisfaction.
• Draft email templates for frequently asked questions, product updates, or marketing campaigns.
• Analyze CRM data using advanced Excel functions such as VLOOKUP, pivot tables, complex formulas, and data visualization tools (e.g., charts and graphs).
• Generate regular reports on CRM metrics, such as customer engagement, sales pipeline, and customer retention, and present findings to stakeholders.
• Identify trends and patterns in CRM data to inform strategy and decision-making.
Fresher can also apply who has good communications skills.
Job Type: Full-time
Pay: ?20,000.00 - ?35,000.00 per month
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3547768
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear