JD For CRM-Asst.ManagerDepartment Name:CRMNumberofPositionRequired:2Gender:FemaleJobTitle: Collection GrievanceSrCoordinator-AsstManager(Female)JobOverview: TheCollectionCoordinatorwillplayavitalroleinensuringthetimelycollectionof commonareamaintenancefeesandutilitybillsetcfromtenants/Brandswhile alsoaddressinganygrievancesorconcernstheymayhave.Thisroleiscrucialto maintainingsmoothoperationswithinourproperties. KeyResponsibilities: Collection&GrievanceCoordination: Coordinatethecollectionofcommonareamaintenancefeesandutilitybills, propertySalescollectionfromtenants/Brandsinaccordancewithlease agreementsandpropertymanagementpolicies. Monitorandtrackpaymentschedules,sendingremindersandnotificationsas necessarytoensurepromptpayments. Collaboratewiththefinanceandaccountingteamstoreconcilepaymentsand maintainaccuraterecords. Investigateandresolvediscrepanciesordisputesrelatedtobillingorcharges. Workcloselywithtenantstoaddressquestionsorconcernsregardinginvoices andcharges. Provideregularreportsoncollectionstatusandoutstandingbalancesto management. Serveastheprimarypointofcontactfortenantgrievancesandinquiriesrelatedto commonareamaintenancefeesandutilitybillsetc. Documenttenantcomplaintsandissues,categorizingthemforanalysis. Collaboratewithpropertymanagementandaccountingteamstoinvestigateand resolvetenantgrievancespromptly. Communicatewithtenantstoprovideupdatesongrievanceresolutionsand ensuretenantsatisfaction. Identifyopportunitiesforprocessimprovementstoenhancetransparencyand tenantrelations.Requirements: Bachelorsdegreeinbusiness,finance,Marketing.BCA,Bcomwillbeprefered. Provenexperienceinpropertymanagement,collections. Strongcalculationandcommunicationskills,bothwrittenandverbal. Excellentproblem-solvingandconflictresolutionabilities. Familiaritywithleaseagreementsandpropertymanagementpractices. ProficiencyinMicrosoftOffice,Googlesheetandpropertymanagementsoftware isdesirable. Highlyorganizedanddetail-oriented. Abilitytoworkcollaborativelyinateamenvironment. Exceptionalinterpersonalskillsandacustomer-centricmindset. Abilitytoadapttochangingprioritiesandmultitaskeffectively.Experience-2-5YearsSalary-Upto30kJob Type: Full-timePay: Up to \xe2\x82\xb935,000.00 per monthAbility to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)
• Collection/Recovery: 2 years (Required)
• Real estate: 1 year (Required)

Work Location: In person