Job Description

Job Title: CRM Trainee
Location: Bhubaneswar, Odisha
Company: Swain Aluminium Private Limited
Position Type: Full-Time
Salary: ?12,000 to ?15,000 per month

Job Overview:

This role is designed for female candidates with some experience in customer relationship management (CRM) and a desire to develop their skills in the aluminum industry. You will support the CRM team in managing customer interactions, maintaining CRM systems, assisting in sales and marketing activities, and contributing to customer satisfaction initiatives.

Key Responsibilities:

• Customer Interaction Support:
• Handle customer inquiries and resolve issues through multiple communication channels (phone, email, etc.). Provide information about products/services and ensure a positive customer experience.
• CRM System Assistance:

Maintain and update customer records in the CRM system, ensuring accurate and up-to-date data.

• Reporting and Data Analysis:

Assist in generating CRM reports, analyzing customer data, and providing insights to improve customer engagement.Aid the sales team with lead management, follow-up activities, and organizing marketing campaigns or outreach programs.Help build and sustain strong customer relationships, gather feedback to improve service quality, and contribute to customer retention efforts.Participate in training to further develop CRM expertise and stay updated on industry trends and CRM tools. Qualifications:

• Sales and Marketing Support:
• Customer Relationship Management:
• Learning and Development:
• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Languages: Must be fluent in Telugu, Hindi, English, and Odia .
• Experience:
• 2 years of relevant experience in customer service, CRM, or related fields.
• Fresh graduates with strong potential are also welcome to apply.
• Skills:
• Strong communication and interpersonal skills.
• Familiarity with CRM software and Microsoft Office Suite.
• Excellent organizational skills and ability to multitask effectively.
• Gender: Only Female Candidates will be considered for this role.

Additional Details:

• Job Type: Full-time, Permanent
• Salary: ?12,000 to ?15,000 per month

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person