Job Description

Location
Ahmedabad, India
Experience
1-2
Job Type
Full Time


Job Title: BPS Executive (Call center support executive)


Location: Ahmedabad


:

• The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement, reports, informative communication, complain resolutions, surveys over all communication mediums (Call, WhatsApp, Email, SMS and Skype).


Key Responsibilities:

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• The execution of daily campaigns, including Channel Partner special events, product, trade scheme communication and festival communication.
• Candidate will be responsible for coordinating with relevant teams, monitoring responses, and addressing any customer concerns arising from the campaigns.
• Engages with new Channel Partner through Call, email and WhatsApp.
• Candidate will provide the necessary information, assist with onboarding processes, address queries, and ensure a positive and smooth experience for new Fleet.
• Handles various tasks related to the social media community (Facebook). This includes accepting Facebook member requests, approving daily dealer posts, collecting dealer special occasion photos on Facebook, creating awareness through Facebook creatives, and reconciling Facebook members.
• Update Channel Partner and employee groups in WhatsApp, adds new Channel Partners on a monthly basis, and ensures accurate and up-to-date information in the groups.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers
• Identify and assess customers' needs to achieve satisfaction.
• Prepare the Daily/Weekly/Bi-Weekly/Monthly/Quarterly Reports.
• Support and increase the CRM usage and help in Monthly/quarterly redemption of the products


Qualification/Requirements:

• Graduate in any discipline
• Minimum 1 year of relevance experience.
• Excellent communication in English/Hindi is compulsory
• Inbound/outbound calling process
• Email writing skills inbound/outbound
• Good Knowledge of MS Excel, PPT and Word










Skills
Ms Excel, Writing Skills, ms power point, Email Campaign, Client Coordination, client communications,CRM Support,Reports,Redemption





About Company
Techify is the Fastest Growing Tech Company with a talented, passionate and learning team. Techify's DNA Is About Solutions & Technologies. We are here to help our customers grow their business.


Our Vision is to Become One of the Best Product Engineering companies in India We put client relationships first hence our mission is to build software solutions that help clients transform their business by unleashing hidden potential with technology.


So our success mantra is Customer first, Team second and We are the third.


Our main focus is our Customers' and Partners' success. Our visionary and experienced team turns innovative ideas into efficient products & softwares. Our well-defined processes ensure on-time delivery to our partners giving us an edge over our competitors. The most important pillar in achieving our goals is our dedicated Team and to encourage them and keep them motivated, we have set up a culture that rewards Self Development and Innovation.


Our cutting-edge services include intensive research and analysis to identify the appropriate technology to achieve best performances by incurring least cost possible. We take a studied approach towards cost, performance, feature trade-offs to help companies surmount the challenges of delivering high-quality, timely products and services to the marketplace. We have the ability to take up any product be it at the stage of defining, designing, verifying or realizing.


Here are our recognitions. We are the winner of Grand Challenge in Vibrant Gujarat Summit'2018. We have also achieved prestigious "Trend Setter" award from Gujarat Innovation Society. Times Coffee Table Book Covered us in "Gujarat the Inspiring edge" edition. We are also Amazon web services consulting and networking partners.