Job Description

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Phenomenex, one of 15+ operating companies, our work saves livesxe2x80x94and were all united by a shared commitment to innovate for tangible impact.Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.Phenomenex isnt your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.Learn about the which makes everything possible.The CRM Support Analyst is responsible for providing support to end users, designing and implementing views and dashboards, and replicating user experiences to investigate bugs and provide insights to the development team.This position reports to the Sales Operations Manager-CRM and is part of the Global Sales Operations-Commercial team and will be fully remote.In this role, you will have the opportunity to:

• Level 1&2 Support: Handle complex issues such as data inconsistencies, system errors, and advanced configuration problems, collaborating with the technical team to identify root causes and implement solutions.
• Bug Replication and Testing: Replicate user concerns in the CRM system, conduct testing to identify and document bugs, and ensure resolved issues do not reoccur.
• Dashboard Design and Implementation: Design and implement user-friendly and visually appealing dashboards that provide real-time insights into key performance indicators (KPIs) and other critical metrics.
• Advanced Excel Skills: Utilize advanced Excel skills, including pivot tables and VLOOKUP, to analyze CRM data, generate insights, and develop custom reports and data visualizations.
• Training and Documentation: Conduct training sessions for CRM users, create and maintain comprehensive documentation (e.g., user guides, FAQs), and ensure all documentation is up-to-date and easily accessible.

The essential requirements of the job include:

• A bachelor's BSc degree or equivalent, preferably with a scientific background, to provide a solid foundation for understanding complex systems and data analysis.
• At least 2 years of experience using CRM systems, with a strong understanding of data structures.
• Level 1 Support: Address and resolve basic user issues (e.g., login, navigation, basic functionality).
• Data Analysis and Excel Skills: Utilize advanced Excel skills (e.g., pivot tables, VLOOKUP) to analyze CRM data, ensure data accuracy through regular audits, and generate insightful reports.
• Communication and Organizational Skills: Maintain clear communication with CRM users, stakeholders, and team members, manage multiple tasks and priorities effectively, and ensure attention to detail and timely task completion.

Phenomenex, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at .At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can provide.Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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