Job Description

We are looking for •CRM • for Gainful Gems and Jewels.

Need candidate from Jewellery Background.

•Responsibilities:- •

01. CRM Strategy and Planning

• Develop and implement a comprehensive CRM strategy aligned with overall business objectives.
• Conduct market research and analysis to identify customer segments, preferences, and trends.
• Define customer lifecycle stages and develop strategies for customer engagement at each stage.
• Collaborate with marketing, sales, and customer service teams to align CRM initiatives with their goals.
• Establish key performance indicators (KPIs) and metrics to measure CRM program effectiveness.

02. Customer Data Management

• Oversee the collection, organization, and analysis of customer data from various sources.
• Implement and maintain a robust customer database for accurate, up-to-date information.
• Develop data segmentation strategies to personalize communication and marketing campaigns.
• Ensure compliance with data privacy regulations and maintain data security protocols.

03. Customer Engagement and Retention

• Develop and implement programs to build long-term customer relationships.
• Design and execute loyalty programs, referral programs, and special promotions to increase retention.
• Collaborate with sales teams to identify upselling and cross-selling opportunities.
• Monitor customer satisfaction and address any issues or concerns.

04. Customer Experience Enhancement

• Work with cross-functional teams to deliver exceptional customer experiences at various touchpoints.
• Develop and implement customer service standards and protocols for consistent interactions.
• Identify and implement technology solutions to streamline customer interactions.
• Use customer feedback to continuously improve the overall customer experience.

05. Team Leadership and Development

• Lead and manage a team of CRM professionals, providing guidance, coaching, and performance feedback.
• Foster a culture of customer-centricity and continuous improvement.
• Develop training programs and resources to enhance team skills and knowledge.
• Stay updated with industry trends and best practices in CRM and customer experience management.

•Qualifications: - •

• Degree in Marketing, Business Administration, or a related field. A relevant professional certification is a plus.
• Proven work experience as a CRM Manager or in a similar role within the jewellery industry.
• In-depth knowledge of customer relationship management strategies and tools.
• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
• Strong leadership and team management skills, with the ability to motivate and inspire a CRM team.
• Proficiency in using CRM software and systems.
• Knowledge of data privacy regulations and compliance standards.
• Familiarity with Jewellery industry trends, customer preferences, and market dynamics

•Ability to commute/relocate: •

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Job Types: Full-time, Permanent

Pay: ?40,000.00 - ?45,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay

Experience:

• Total work: 5 years (Preferred)

Work Location: In person

Speak with the employer
+91 9610538177