Job Description

Job Title : Customer Relationship Executive (CRM - English Speaker)

Location : Bhubaneswar, Odisha (On-Site)
Employment Type : Full-Time
Salary : ?12,000 - ?18,000/month
Reports To : Sales and Marketing Manager

Key Responsibilities :

• Customer Relationship Management (CRM) :
• Serve as the primary point of contact for clients, ensuring consistent, clear, and professional communication.
• Proactively manage client accounts to ensure satisfaction and resolve any concerns in a timely manner.
• Sales Support & Communication :
• Assist the sales team by nurturing customer relationships and maintaining seamless communication between clients and the company.
• Facilitate the drafting and sending of client communications, including letters and emails, in professional English.
• Government Project Coordination :
• Support and manage communications and dealings related to government projects, ensuring compliance and timely execution.
• Team Coordination :
• Work alongside marketing teams to coordinate efforts, ensuring alignment with sales goals and timely project execution.
• Client Communication & Response Management :
• Respond to client inquiries, providing excellent service and maintaining high standards of customer communication.
• Take responsibility for ensuring customer feedback is acted upon promptly.
• Documentation & Reporting :
• Manage and maintain detailed records of client communications, contracts, and sales reports.
• Assist in preparing weekly/monthly reports on client relations and business progress.

Qualifications :

• Gender : Female candidates only
• Education : Any degree
• Experience :
• Experience in client communication or customer relationship management is a plus.
• Experience in the BPO sector is desirable.
• Skills :
• Verbal fluency in English is a must.
• Proficiency in drafting formal letters and emails in English.
• Strong interpersonal and communication skills, with an ability to manage customer relationships efficiently.
• Preferred Background :
• Candidates with qualifications in Hotel Management , Hospitality , or Tourism will be given preference.

Compensation & Benefits :

• Salary : ?12,000 - ?18,000 per month
• Benefits :
• Provident Fund (PF) and Employee State Insurance (ESI)
• Sundays off
• Career growth opportunities within the company
• Opportunity to work with industry experts

Office Details :

• Address :
• Swain Aluminium Pvt. Ltd.Plot no. 38, Section A, Zone D, Mancheswar Industrial Estate, Bhubaneswar 751010, Odisha
• Shift Timings :

9:30 AM - 6:30 PM

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?18,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person