Job Description

FunctionIndia BUPay BandE4 to M2RoleAs the CRM Manager you will be part of India BU (Marketing) Team and your job is to ensure and creating a strategic architect, a roadmap to build Business, its enhancement through a Customer centred approach, mind-set & methodology And also to Strategize to ensure Data driven decision making and strategy formulation for business enhancementA purpose driven role for youAs a CRM Manager you role is to ensure CRM system provides an effective sales funnel, contributing to mainstream sales towards organic and inorganic retails. Develop and implement targeted, segmented Marketing techniques to drive customer acquisitionA Day in the lifeA day in the life of this role involves crafting strategic roadmaps to enhance business through a customer-centric approach. The day is filled with data-driven decision-making, strategizing for business enhancement, and ensuring the CRM system contributes to sales. It\'s about creating meaningful customer engagements through the Hero GoodLife Program, translating these into concrete business outcomes. The goal is to maximize customer experience, build brand affinity, and strategize for business enhancement and program enrichment. The day ends with plans to introduce new business avenues and expand the reach of the program beyond domestic to global marketsAcademic Qualification & ExperienceBE with MBA with 10 years of Exp.Technical Skills/KnowledgeChannel Management & Field Experience
Presentation Skills
MS Excel Skills
Data mining
Customer Relationship Management experienceBehavioural SkillsStrong on Strategy and Leadership capabilities, Planning and Execution Excellence, Relationship Management skills, Hard core Sales experience, Strong Business Orientation, Influencing Skills, Negotiation Skills, Self-Driven, Target Oriented, Customer Focus, Result oriented, Solution oriented, positive and affable attitude, Great at Team Management and people skills with managerial excellenceWhat will it be like to work for HeroAs the world\'s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India\'s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your bestAbout HeroHeadquartered in New Delhi (India), is the world\'s largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision \xe2\x80\x9cBe the Future of Mobility\xe2\x80\x9d, Hero MotoCorp plans to achieve its next 100 million sales by 2030.We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp\'s eight \'green\' manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets.We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India\'s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp\'s Global Corporate Partner.Read moreBe with the best. Be your best. Catch-up on all our .Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process

Hero MotoCorp