: Post-Sale CRM Manager for Real Estate CompanyPosition Overview:The Post-Sale CRM Manager will be responsible for managing and enhancing the customer relationship management (CRM) system post-sale, ensuring a seamless and satisfactory experience for clients after the purchase of their property. This role involves coordinating with various departments to address client concerns, maintaining accurate client records, and implementing strategies to improve customer satisfaction and loyalty.Key Responsibilities:*Communication and Coordination:*- Coordinate with sales, legal, finance, and property management teams to resolve client issues.- Communicate important updates and information to clients regarding their property, such as maintenance schedules, payment reminders, and community events.*Customer Support:*- Handle and resolve customer complaints and issues promptly and professionally.- Provide guidance and support to clients on the use of property facilities and services.- Facilitate the process of title transfers, documentation, and other post-sale formalities.*Data Management and Reporting:*- Ensure accurate and up-to-date client information is maintained in the CRM system.- Generate and analyze reports on customer feedback, complaints, and service requests.- Provide insights and recommendations based on CRM data to improve customer service and satisfaction.*Process Improvement:*- Identify areas for improvement in post-sale processes and customer interactions.- Implement strategies to enhance the customer experience and streamline post-sale operations.- Develop and refine standard operating procedures (SOPs) for post-sale customer interactions.*Client Engagement:*- Organize and manage client appreciation events, workshops, and seminars.- Foster long-term relationships with clients through personalized engagement and loyalty programs.- Monitor client satisfaction levels and proactively address any decline in customer satisfaction.*Client Relationship Management:*- Maintain and update customer profiles in the CRM system.- Serve as the primary point of contact for clients post-purchase, addressing inquiries, concerns, and requests in a timely manner.- Conduct regular follow-ups with clients to ensure satisfaction and address any issues.*Team Leadership and Development:*- Train and mentor junior CRM staff and ensure they follow best practices.- Lead and motivate the post-sale CRM team to achieve high levels of customer satisfaction.Qualifications:*Education:*- Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.*Experience:*- Minimum of 3-5 years of experience in customer relationship management, preferably in the real estate industry.- Proven track record of managing post-sale customer interactions and improving customer satisfaction.*Skills:*- Excellent communication and interpersonal skills.- Strong problem-solving abilities and attention to detail.- Proficiency in CRM software and data analysis tools.- Ability to multitask and manage time effectively.- Leadership skills with the ability to train and motivate a team.Job Type: Full-timePay: \xe2\x82\xb950,000.00 - \xe2\x82\xb965,000.00 per monthSchedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Application Question(s):

• How many year's experience you have in Real Estate?
• What is your key Strength?
• What is your Notice period?
• What is your current Salary?

Work Location: In person