Job Description

Role Description

This is a full-time on-site role for a Head of CRM at Tescon Green. The role involves managing customer retention, utilizing analytical skills, leading a team, conducting market segmentation, and enhancing the overall customer experience.

ONLY CANDIDATES FROM NAVI MUMBAI ARE PREFFERED

• Job Responsibilities:
• Attend existing clients.
• Accepting application form for new bookings and Ensuring that the booking form is logged in and a welcome email is sent to the client.
• Responsible for all client documentation like welcoming the clients through calls and emails then helping them getting onboard by providing all the basic information to them regarding Stamp duty & Registration process, GST, TDS and all other charges details. As well sending Allotment letter, Payment receipts, Buyer Agreement, issuing Demand Notes / Reminders, Cancellation Letters, stamp duty letters, VAT letters, Bank NOCs, etc.,
• Constantly talking to defaulters, and understanding the problem and putting forward the case to the management if required.
• Providing timely update to clients regarding the Project Status.
• Well versed with the processes that provide accurate documentation to customers for their transactions;
• Should have good hands on registration process and formalities at registration office.
• Helping client to get bank sanction at the earliest then after Stamp duty payment, Preparing the challan for registration through our agent, executing the registration and then helping them to complete all the disbursement formalities by getting all the documents prepared like NOC, ROC, Demand Letter, Payment receipts & architect certificate.
• Prepare set for APF with bankers.
• Providing timely update to clients regarding the possession of the apartment.
• Solve the queries through e-mail or telephones related to agreements, payments, flat, registrations etc.
• Give all monthly reports to senior like monthly total sale of flats, total received amount, total registration, total agreements, and separate data for problematic clients, etc.
• Prepare set for APF with bankers.
• Initiate the interest recovery process from defaulters; get authorizations from the Accounts Department on the same.
• Meeting with management / seniors & try to solve the queries of clients.
• Working on ERP.

Qualifications

• Experience: 7-8 years
• Strong customer retention skills
• Analytical mindset and ability to utilize data for decision-making
• Proven experience in team management
• Proficiency in enhancing customer experience
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively
• Prior experience in the real estate industry is compulsory
• Bachelor's degree

Job Type: Full-time

Pay: ?600,000.00 - ?7,500,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 8 years (Preferred)

Work Location: In person