Job Description

Post: CRM

Industry Type: Real Estate

Location: Lucknow

Job type: Full Time

Experience: 6+ years

Qualifications: Any Graduate

CTC: 4.8 LPA to 7.2 LPA

: We are seeking a talented and experienced CRM (Customer Relationship Management) Specialist to join our team. The CRM Specialist will be responsible for managing our customer database, implementing CRM campaigns, analyzing data, and optimizing customer interactions. The ideal candidate is analytical, detail-oriented, and possesses excellent communication skills

Responsibilities:

1. Customer Engagement: Develop and implement strategies to engage with potential and existing customers. Foster positive interactions through various channels, including phone calls, emails, and in-person meetings.

2. Lead Management: Manage and prioritize leads generated through marketing efforts. Implement a systematic approach for lead qualification, nurturing, and conversion.

3. Client Onboarding: Facilitate the smooth onboarding of clients, providing necessary information and support. Ensure that clients understand the company's offerings, policies, and procedures.

4. Relationship Building: Build and maintain strong relationships with clients throughout the real estate transaction process. Address client inquiries, concerns, and feedback promptly and effectively.

5. Customer Satisfaction: Monitor and measure customer satisfaction levels. Implement strategies to enhance customer satisfaction and loyalty.

6. Communication and Follow-up: Establish clear and consistent communication channels with clients. Conduct regular follow-ups to update clients on the status of their transactions and address any concerns.

7. Feedback Collection: Gather feedback from clients on their experience with the company. Analyse feedback to identify areas for improvement and implement necessary changes.

8. Cross-Selling and Upselling: Identify opportunities for cross-selling additional services or upselling premium offerings. Collaborate with sales and marketing teams to capitalize on these opportunities.

9. Market Knowledge: Stay informed about the real estate market trends, property values, and competitor activities. Provide clients with accurate and up-to-date information to support their decision-making.

10. Customer Education: Educate clients about the real estate market, legal processes, and other relevant information. Provide guidance on property investment and ownership.

11. Revenue Collection: Oversee the collection of revenue associated with real estate transactions. Ensure timely and accurate invoicing and payment processing.

12. CRM System Utilization: Effectively use CRM systems to manage client interactions, track communications, and update client information. Train and support other team members in utilizing the CRM system.

13. Post-Sale Support: Provide post-sale support to clients, ensuring a smooth transition and addressing any post-transaction issues. Facilitate the resolution of post sale concerns and maintain positive relationships.

14. Compliance: Ensure compliance with legal and regulatory requirements in client interactions and transactions. Stay updated on changes in real estate laws and regulations. 15. Reporting: Prepare reports on client interactions, conversion rates, revenue collection, and customer satisfaction metrics. Present findings and insights to the management team. 16. Collaboration with Sales and Marketing: Collaborate with the sales and marketing teams to align customer engagement strategies with overall business goals. Provide feedback to improve lead generation and marketing campaigns.

Requirements:

1-Bachelor's degree in Marketing, Business Administration, or related field.

2- 6 + years of experience in CRM or email marketing.

3-Proficiency in CRM software (e.g., Salesforce, HubSpot, or similar platforms).

4-Strong analytical skills with the ability to interpret data and generate actionable insights. 5-Excellent written and verbal communication skills.

6- Detail-oriented with a focus on quality and accuracy.

7 - Ability to work effectively both independently and as part of a team

Job Type: Full-time

Pay: From ?40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 6 years (Required)
• Management: 6 years (Required)
• Real Estate: 6 years (Required)

Work Location: In person