Job Description

Company Overview: Travel Triangle is a leading online marketplace for travel services, connecting travelers with trusted local travel agents across the globe. We aim to simplify the travel planning process and provide personalized and hassle-free travel experiences. As a CRM Specialist at Travel Triangle, you will play a vital role in enhancing customer relationships and ensuring a seamless customer journey. Job Title: CRM Specialist Job Summary: As a CRM Specialist at Travel Triangle, you will be responsible for developing and executing customer relationship management strategies to optimize customer satisfaction, retention, and loyalty. You will leverage our CRM tools and data to create targeted campaigns, analyze customer behavior, and implement effective engagement initiatives. Your primary goal will be to foster long-term customer relationships and maximize customer lifetime value. Key Responsibilities: 1. Develop and implement CRM strategies and initiatives to enhance customer satisfaction and loyalty. 2. Utilize CRM tools and systems to create personalized customer journeys, including email campaigns, SMS notifications, and targeted offers. 3. Analyze customer data and behavior to identify trends, insights, and opportunities for engagement and upselling. 4. Collaborate with cross-functional teams, including marketing, sales, and product, to align CRM strategies with business objectives. 5. Optimize customer segmentation and develop targeted messaging and content for different customer segments. 6. Monitor customer satisfaction metrics, such as Net Promoter Score (NPS), and develop action plans to improve customer experience. 7. Drive customer retention efforts by implementing effective customer onboarding, re-engagement, and loyalty programs. 8. Conduct A/B testing and analyze campaign performance to continuously improve CRM initiatives. 9. Stay updated with industry trends and best practices in CRM and customer engagement strategies. 10. Provide regular reports and insights on CRM performance and key metrics to management. Qualifications and Requirements: 1. Bachelor\'s degree in Marketing, Business Administration, or a related field. A relevant master\'s degree is a plus. 2. Proven experience (4 years) in CRM or customer engagement roles, preferably in the travel industry. 3. Strong understanding of CRM principles, strategies, and best practices. 4. Experience with CRM software and tools, such as Salesforce, HubSpot, or similar platforms. 5. Proficiency in data analysis and ability to derive actionable insights from customer data. 6. Excellent communication and interpersonal skills to collaborate with cross-functional teams. 7. Strong project management and organizational abilities to handle multiple campaigns simultaneously. 8. Analytical mindset with a keen eye for detail and a focus on continuous improvement. 9. Knowledge of travel industry trends, customer behavior, and market dynamics is desirable. 10. Ability to thrive in a fast-paced, dynamic startup environment. Joining Travel Triangle as a CRM Specialist will provide you with an opportunity to contribute to the growth of a leading travel marketplace while creating memorable experiences for our customers. If you have a passion for customer relationship management, data-driven strategies, and delivering exceptional customer experiences, we would love to hear from you. Job Types: Full-time, Regular / Permanent Salary: 9400,000.00 - 9500,000.00 per year Benefits:

• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?

Education:

• Bachelor\'s (Required)

Experience:

• Customer relationship management: 4 years (Required)

Speak with the employer
+91 9718768137