Job Description

DESCRIPTION CRM is responsible for all budgetary, capacity development and LM operations objectives for one functional area of our Fulfillment Center . Additional responsibilities include managing and leading a team of Third Party DSP supervisors, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the LM Operations. Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Process Assistants. Measures performance, provides feedback, and holds Third Party accountable for their performance and the performance of their functions. Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. Able to address operational and personnel issues affecting functional area. Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Ops, General Manager and / or HR. Key job responsibilities 1) Experience to operate with 3P Partners to generate capacity for LM Operations 2) Experience to handle tough negotiations on cost and operations performance 3) Think Big to create defect free capacity and work on the training / developments of Riders We are open to hiring candidates to work out of one of the following locations: Chennai, TN, IND BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor\'s degree, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience

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