CRM Intern (Female) We are looking for Fresh Graduates / MBAs for the role of CRM We will provide training so that they can Build career in Sales & CRM in Real Estate Industry. Roles & Responsibilities :
Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
Handling the bookings, login in CRM.
Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
Issuing Payment Receipts, demand letters and reminders accordingly. Preparing and Issuing Possession Letters, Buyer s Agreements to the clients. Follow- ups for Buyer s Agreements etc. Preparation of Company MIS DSR. Maintaining Files and Documents Records. Handling post sales query through emails and calls. Co- ordination with the sales team. Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc). Completing fit out/final Possession process with Customer Satisfaction. Upselling and Cross Selling to existing customer base. Other related duties :
Build and maintain relationships with the assigned customer base.
Responsible for processing of booking forms, cheque validation, etc.
Collection of dues demands against the construction progress.
Assisting customers on flat allotment, stamp duty payment, registration, bank loan, etc.
Responsible for maintaining MIS and working closely for final report preparation.
Coordinate with customers and address their concerns / queries.
Ensuring a high standard of customer satisfaction & service quality.