Job Description

Position: CRM Administrator
Experience Level: 5+ Years
Location: Coimbatore

About Us:
iZET e-payment Pvt Ltd is a leading company dedicated to delivering exceptional service and value to our clients. We are seeking a skilled CRM Administrator to manage and optimize our customer relationship management systems.

Key Responsibilities:

• CRM Management: Oversee the day-to-day operation of the CRM system, ensuring data integrity, accuracy, and accessibility.
• User Support: Provide training and support to users, addressing any issues and ensuring effective usage of the CRM platform.
• Data Analysis: Analyze CRM data to generate reports, insights, and recommendations to improve customer engagement and sales strategies.
• Customization and Integration: Customize CRM workflows, fields, and dashboards to meet the evolving needs of the business. Integrate CRM with other systems and tools.
• Process Improvement: Identify and implement process improvements to enhance user experience and operational efficiency.
• Collaboration: Work closely with sales, marketing, and customer support teams to align CRM strategies with business objectives.
• Documentation: Maintain comprehensive documentation for CRM processes, user guides, and system updates.
• Compliance: Ensure compliance with data protection regulations and company policies regarding customer data.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience as a CRM Administrator or similar role.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a focus on continuous improvement.
• Experience with data management and data migration processes.
• Knowledge of marketing automation tools and practices is a plus.

Benefits:

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Opportunities for professional development and continuous learning.
• Flexible work environment and work-life balance initiatives.

Employer Contact :

HR Executive : 8300403894

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9514795747