Job Description

Job Title: CRM
Location: Bhubaneswar, Odisha
Company: Swain Aluminium Private Limited
Position Type: Full-Time
Salary: ?12,000 to ?15,000 per month

Job Overview:

We are seeking motivated female candidates with CRM experience from the hospitality and hotel management sectors. Your excellent communication skills and customer-focused mindset will be essential in supporting our CRM team and enhancing customer interactions in the aluminum industry.

Key Responsibilities:

Customer Interaction Support:

• Manage customer inquiries and resolve issues through various communication channels (phone, email, chat) while ensuring a high level of customer satisfaction.
• Provide detailed information about products and services, ensuring clarity and a positive customer experience.
• Engage with customers to gather feedback and insights, helping to improve service delivery.

CRM System Assistance:

• Maintain and update customer records in the CRM system, ensuring accuracy and integrity.
• Assist in the implementation and optimization of CRM tools and features to enhance operational efficiency.

Reporting and Data Analysis:

• Generate and analyze CRM reports to identify trends, customer behaviors, and opportunities for improvement.
• Collaborate with the sales team on lead management and follow-up initiatives.
• Support the organization of marketing campaigns and outreach programs.

Sales and Marketing Support:

• Contribute to developing effective customer engagement strategies tailored to the industry.
• Participate in market research to understand customer needs and preferences.

Learning and Development:

• Engage in training sessions to enhance CRM skills and stay informed about industry trends.
• Work on special projects that foster personal and professional growth.

Qualifications:

Education:

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.

Languages:

• Must be fluent in Telugu, Hindi, English, and Odia.

Experience:

• 2 years of relevant experience in customer service or CRM, preferably from the hospitality or hotel management sectors. Fresh graduates with strong potential are also encouraged to apply.

Skills:

• Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Basic knowledge of data analysis tools is a plus.

Gender:

• Only female candidates will be considered for this role.

Additional Details:

Job Type: Full-time, Permanent
Salary: ?12,000 to ?15,000 per month
Schedule: Day shift
Supplemental Pay: Performance bonus

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person