Job Description

What does a CRM Executive will do?

A CRM Executive will serves as the link between the company and its customers to build and strengthen relationships, which ultimately helps increase sales and land repeat business.

He/She find ways to improve the experience of and better serve customers, and will manage customer satisfaction, which sometimes includes damage control. When a client has a negative experience, the CRM Executive helps smooth things over to retain the customer.

He/She will work with various departments to help attract and retain new clients as well as improve what the company offers to customers. CRM Executive will use data to analyze customer satisfaction and market research to identify the latest strategies to improve customer relationships.

CRM Executive skills and qualifications

• Knowledge of customer acquisition and retention strategies
• Exceptional verbal and written communication skills
• Social and emotional awareness to tailor interactions for individual customers
• Extensive product knowledge
• Ability to collaborate well with other customer care team members
• Analytical and data-driven
• Ability to work in a fast-paced environment while managing multiple tasks

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Required)

Work Location: In person

Application Deadline: 19/11/2024
Expected Start Date: 02/12/2024