Crm Executive
Job Description
JD: CRM ExecutivePosition Overview
The CRM (Customer Relationship Management) Executive will manage and enhance customer relations to maximize satisfaction, retention, and loyalty. The ideal candidate will develop and implement strategies to improve the customer experience while working cross-functionally with teams to align customer relationship objectives with company goals.
Key Responsibilities
• Manage and update customer databases.
• Respond promptly to customer inquiries.
• Seek customer feedback and identify improvement areas.
• Oversee day-to-day CRM activities.
• Monitor customer interactions for consistency.
• Analyze customer data and generate reports.
• Work with sales, marketing, and customer service teams.
• Coordinate with IT for CRM software updates.
• Train team members on CRM best practices.
• Develop initiatives to enhance customer satisfaction.
• Implement loyalty programs.
• Explore tools and technologies for CRM efficiency.
Skills and Qualifications
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience in customer relationship management.
• Proficiency in CRM software.
• Analytical skills to interpret customer data.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.
Job Type: Full-time
Pay: ?9,611.48 - ?20,000.00 per month
Schedule:
• Day shift
Work Location: In person
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Job Detail
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Job IdJD3571706
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear