Job Description

About Khandelwal Motors Pvt. Ltd. (KMPL)

Khandelwal Motors Pvt. Ltd.(KMPL) is an authorised dealer of Tata Motors Ltd. for Sales, Service & Spares in the districts of Eastern Rajasthan which are Dausa, Sawai Madhopur, Karauli & Dholpur since 2007. The company is headquartered at Mahwa, (District- Dausa), Rajasthan and we have branch offices at Dausa, Dholpur, Gangapur City, Karauli and Sawai Madhopur. Through our business, we not only provide employment opportunities to local people but also help the economy of the area to grow for goods movement and people movement.

KMPL has been awarded the BEST Dealership in EMPLOYEE ENGAGEMENT in INDIA by Federation Of Automobile Dealers Association Of India in 2020 by renowned Cricketer Kapil Dev.

Award Video -

We deal in SCV (Cargo & Passenger- TATA Ace, INTRA, Yodha, Magic etc.), Light & Intermediate Commercial Vehicles Trucks (LCV & ICV- From 2 Tonnes to 20 Tonnes etc.) & Buses & Winger (LCV / ICV). With 35+ years in Auto- Dealerships, KMPL has the domain expertise, people connect, local goodwill, the confidence of the upstream, a dedicated team and the vision to become the market leader in the chosen geography.

Job Summary

The CRM (Customer Relationship Management) Executive is responsible for managing and enhancing relationships with customers to ensure satisfaction, loyalty, and long-term engagement. The role involves implementing CRM systems, analyzing customer data, and executing strategies to improve the customer experience.

Key Responsibilities

• Customer Relationship Management:
• Maintain and build strong, long-lasting relationships with customers.
• Act as the primary point of contact for customer inquiries, complaints, and feedback.
• Address customer issues and ensure resolution in a timely and professional manner.
• CRM System Management:
• Manage and maintain the CRM software to track customer interactions.
• Ensure data accuracy and integrity within the CRM system.
• Train and assist team members in using the CRM system effectively.
• Customer Engagement and Retention:
• Develop and execute strategies to improve customer engagement and loyalty.
• Implement customer retention programs, campaigns, and initiatives.
• Monitor and analyze customer feedback to identify areas for improvement.
• Data Analysis and Reporting:
• Collect, analyze, and interpret customer data to identify trends and insights.
• Generate regular reports on customer metrics.
• Provide actionable recommendations to improve customer satisfaction and business performance.
• Collaboration:
• Coordinate with sales, marketing, and service teams to align customer-related activities.
• Ensure a seamless and consistent customer experience across touchpoints.
• Process Improvement:
• Identify opportunities to enhance processes and workflows.
• Recommend and implement improvements to increase efficiency and customer satisfaction.

Skills and Qualifications

• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience: 1-3 years of experience in customer relationship management or a similar role in automobile field.
• Technical Skills:
• Proficiency in CRM software
• Strong knowledge of MS Office Suite (Word, Excel, Word).
• Analytical Skills: Ability to analyze data and translate insights into actionable strategies.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and organizational skills.

Key Performance Indicators (KPIs):

• Coordination between sales personnel.
• Maintain process according to Tata Motors
• CRM system adoption and data accuracy.
• Number of resolved customer issues and response time.

Job Type: Full-time

Pay: ?10,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person