Crm Executive
Job Description
Responsibilities :
• Manage and maintain customer relationships through various channels (phone, email, chat).
• Address customer inquiries, resolve issues, and provide product information promptly and professionally.
• Collaborate with sales and marketing teams to ensure consistent messaging and service delivery.
• Maintain accurate customer records in the CRM system, including updates on interactions and feedback.
• Analyze customer data to identify trends and opportunities for improvement in service delivery.
• Assist in developing strategies to enhance customer satisfaction and loyalty.
• Prepare reports on customer feedback and service performance metrics.
Skills Required :
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Problem-solving skills and a proactive approach to addressing customer needs.
• Proficiency in CRM software and Microsoft Office Suite.
• Attention to detail and organizational skills.
Qualifications:
• Bachelor's degree preferred; freshers with strong communication skills are also encouraged to apply.
• Previous experience in customer service or CRM roles is a plus but not mandatory.
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Schedule:
• Day shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3473863
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear