Job Description

ROLE :

The role of the Executive is to be the one point contact for the customers. Prepare documentation, payment follow up, resolving queries will be the primary jobs. Building positive relations with clients.

KEY DELIVERABLES/ RESPONSIBILITIES :

- Build & maintain relationships with clients.

- Escalating & resolving the concerns as raised by clients.

- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.

- Responsible for leading the Post Sales CRM Operations, payments and collections.

- Ensure regular monitoring of project, progress and update the clients on the same.

- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. example : demand letters/ possessional letters/ agreements.

- To maintain relationship with clients and coordinate on client queries post booking formalities till possession.

- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.

- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.

- To identify the discrepancies and keep them into the notification of the Management at the right time.

- To prepare various reports on daily, weekly, quarterly and monthly basis.

- Excellent communication and interpersonal skills.

- Good hands on experience in advance excel formulas and have handled ERP

- Experience in real estate industry.

EDUCATION / DESIRED PROFILE :

- Graduate with 1 + experience in the same profile.

- Excellent communication writing and speaking skills.

COMPETENCIES/ SKILL SET :

- Proven work experience as a CRM.
- Technical expertise with CRM and analytical systems
- Strong communication skills along with a customer-oriented attitude

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Overtime pay
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person