Job Description

Role Description

• Making Welcome Calls/Verifying the booking documents, Knowledge of RERA and Stamp duty registration process.
• Regular communication with customers thereby providing a unique post-sale experience, until possession of the flat.
• Updating booking information & receipts in ERP. Outstanding customer satisfaction by maintaining strong working relationships through verbal and email communications.
• Ensure timely completion of tasks given by head and management
• Coordination with bankers, channel partners, internal team, and other departments
• Replying to customers via email, messages, etc.
• Responsible in maintaining MIS and closely working for the Preparation of the Final work Report.
• Responsible for Demand generation, Cheque validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note Creation
• Managing post booking customer services till the delivery /possession stage.
• Collection of payment dues, against demands generated with construction progress
• Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds,
• Bank Loan processing of document.

Qualifications

• Strong analytical skills
• Experience in customer retention or similar roles
• Excellent communication skills
• Strong customer experience focus
• Understanding of sales fundamentals
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Experience in real estate or a related field is a plus
• Well-versed with ERP Software

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person