Job Description

Job Summary: We are seeking a skilled and customer-focused Technical Support Engineer to provide software and technical assistance to our customers. The ideal candidate should have a solid understanding of software and hardware troubleshooting, along with knowledge of MySQL, HTML, and strong communication skills. You will be responsible for diagnosing and resolving issues, ensuring a seamless experience for our clients. Key Responsibilities: Customer Support: Provide software support to customers by understanding their technical issues and offering solutions. Communicate with customers via phone, email, or chat to assist in resolving technical problems. Maintain a positive and professional relationship with clients, ensuring their satisfaction. Issue Diagnosis and Troubleshooting: Research and identify solutions for both software and hardware-related issues. Diagnose and troubleshoot technical issues, including account setup, network configurations, and software errors. Ask targeted questions to quickly understand the root cause of a problem and guide clients through step-by-step resolutions. Problem Resolution and Escalation: Track and resolve computer system issues within agreed time limits. Escalate unresolved issues to appropriate internal teams, such as software developers, when necessary. Provide prompt and accurate feedback and updates to customers regarding the status of their issues. Technical Reporting: Prepare accurate and timely reports on technical support activities. Document customer interactions, technical problems, and solutions for future reference. Multitasking and Prioritization: Prioritize and manage multiple open customer issues simultaneously, ensuring timely resolution. Follow up with customers to ensure issues are fully resolved. Key Requirements: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Experience: known about Technical Support Engineer or similar role in software support. Knowledge of MySQL, HTML, and the ability to write and understand SQL queries. Familiarity with basic network configurations and troubleshooting. Technical Skills: Good understanding of computer systems, mobile devices, and other technical products. Ability to diagnose and troubleshoot technical issues across various platforms. Experience with issue tracking and escalation processes.

Job Type: Full-time

Pay: ?12,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person