Job Description

Job Title/Designation: CRM Executive

Salary Bracket: INR 20,000 to INR 35,000

: The CRM Executive will play a crucial role in managing customer relationships within the hair and beauty industry. Responsibilities include handling and monitoring inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The role requires a deep understanding of customer needs and the ability to provide personalized solutions.

Key Responsibilities:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.

- Resolve customer inquiries efficiently and professionally.

- Maintain accurate records of customer interactions and transactions.

- Work closely with other teams to ensure customer issues are resolved.

- Provide feedback and suggestions to improve customer service processes.

Required Skills.

- Fluent in English with excellent communication skills.

- Strong convincing and negotiation skills over the phone.

- Pleasant and professional phone demeanor.

- Proficiency in using CRM software and tools.

- Basic skills in Google Sheets or Excel.

- Ability to multitask and manage time effectively.

- Strong problem-solving skills.

Preferred Experience:

- Industry Experience: Candidates with experience in salons, hair transplants, hair patches, or hair extensions will be given preference.

- Work Experience: Minimum of 2 years in a similar customer service or CRM role.

- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.

Work Schedule:

- Full-time position.

- Monday off, working on Sundays.

- Typical working hours: 11 AM to 8 Pm

Benefits Offered:

- Intensive training with opportunities for career growth.

- Sponsorship for additional training programs.

- Performance-based incentives.

- Long-term career prospects.

Additional Notes:

- This position is ideal for candidates who are looking for long-term growth within the hair and beautyindustry.

- Candidates with short-term career goals or those seeking temporary positions are advised not to apply.

Location: Bandra West, Linking Road, Mumbai

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person