Job Description

Position Overview:

We are looking for a dynamic and detail-oriented CRM Executive with 2 years of experience to join our team. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and the ability to provide exceptional service to our clients. As a CRM Executive, you will work closely with the sales and marketing teams to enhance customer engagement and ensure high customer satisfaction.

Key Responsibilities:

Customer Relationship Management:

Manage and maintain strong relationships with existing clients, Architects, Civil Engineers, Structural Engineers and contactors ensuring their needs are met promptly. Track customer interactions and identify opportunities for further engagement and upselling. Respond to customer inquiries via phone, email, or chat in a professional and timely manner.

CRM System Maintenance:

Regularly update and manage customer data in the CRM software. Ensure data accuracy, completeness, and timely input of all relevant customer information. Analyze customer data to generate reports and identify trends or opportunities for improvement.

Customer Support:

Provide excellent after-sales support to clients, addressing any concerns or queries. Collaborate with other departments to resolve issues and ensure customer satisfaction.

Sales Support:

Assist the sales team with lead management and customer follow-ups. Help maintain communication with leads and prospects to move them through the sales funnel.

Reporting & Analysis:

Generate regular reports on CRM performance and customer feedback. Analyze customer behaviors to help develop strategies that improve retention rates.

Skills and Qualifications:

Education:

Diploma/B.tech in Civil Engineering

Experience:

2 years of experience in a CRM role or customer service environment, preferably in a Construction company/Building Material Industry.

Technical Skills:

Proficient in MS Office Suite (Word, Excel, PowerPoint). Good knowledge of CRM systems/Software and their usage.

Communication Skills:

Strong verbal and written communication skills. Ability to build relationships with customers and understand their needs.

Other Skills:

Problem-solving mindset with a customer-centric approach. Good organizational and time management skills.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Schedule:

Day shift
Work Location: In person