Job Description

Key Responsibilities:

Client Engagement:

Act as the primary point of contact for clients, addressing inquiries and providing solutions promptly. Proactively build and maintain strong, long-term client relationships.

Order Management:

Assist clients in navigating the e-commerce platform, placing orders, and managing transactions. Monitor order statuses and ensure timely updates are provided to clients.

Issue Resolution:

Handle client complaints and resolve issues related to orders, payments, or platform usage efficiently. Coordinate with internal teams to address concerns.

Upselling & Cross-Selling:

Identify opportunities to recommend products and services based on client preferences and past purchases. Promote new launches, discounts, and personalized offers to drive sales.

Data Management:

Maintain accurate records of client interactions, feedback, and order history in the CRM system. Update Daily Sale Report accurately.

Client Feedback:

Gather and analyze client feedback to improve service quality and platform usability.

Salary -

25-30k

Experience -

1.5 to 2 years

Location -

Gurgaon

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Application Question(s):

Current CTC ? Expected CTC ? Notice Period ?
Experience:

total: 2 years (Preferred) CRM Executive: 2 years (Preferred)
Work Location: In person