Job Description

CUSTOMER RELATIONSHIP MANAGER (Preferred both Male and Female)

Roles and Responsibilities:

• 5+ years in Customer Relationship with 2 years as a Team Leader / Relationship officer/manager.
• Lead a team of customer service reps and provide quality customer support.
• Carry out supervisory responsibilities for the process and answer incoming and outgoing calls, e-mails, and chats while responding to customers' queries.
• Deliver internal and external reporting dashboards.
• Identify process loopholes and suggest improvements.
• Ability to clearly interpret the management needs and deliver as per expectations.
• Be available as per business requirements and show flexibility in work hours.
• Research, identify and resolve teammates' complaints while using applicable procedures.
• Follow up with customers on receivables, where necessary on via outbound calls or e-mails, whichever is applicable.
• Recognize, document, and alert the management team of trends in Calls, Emails, and Chats.
• Handling escalation calls or chats that require supervisor intervention.
• Drafting documents like MOUs, Conveyance Deed, Development Agreement, Sale Deed, Lease Deed, Leave & License Agreement, Consent Letter, Notice etc.

Desired Candidate Profile:

• A bachelor's degree from any university.
• A clear and neutral accent without any mother tongue influence (MTI).
• Confident and pleasing personality.
• A problem solver and collaborative attitude with good people management skills.
• Experience with client reporting and excellent MS Office skills.
• Superior listening, verbal, and written communication skills.
• Excellent Typing Skills (25-30 wpm or better) with good accuracy (90% and above).
• People Leadership Experience with coaching and feedback expertise.
• A sharp understanding of the business and client requirements.
• Computer savvy and proficient in relevant computer applications.
• Knowledge of customer service practices and principles.

Job Type: Full-time

Pay: ?8,975.09 - ?50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Madhapur, Hyderabad - 500072, Telangana: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Expected Start Date: 31/08/2024