Job Description

Job Title: CRM Executive

Company: Crown Resource Bridge Solutions Pvt Ltd

Location: Jasola Vihar, New Delhi

This is only for Females.

Responsibilities:

• Manage and maintain customer databases for effective data tracking and analysis.
• Handle customer inquiries and issues via email and phone promptly and professionally.
• Utilize CRM software to update customer information, interactions, and resolutions.
• Generate reports and analyse data to improve customer satisfaction and retention.
• Coordinate with other departments to ensure smooth customer service operations.
• Proactively follow up with customers to obtain feedback and ensure satisfaction.
• Assist in the development and implementation of customer retention strategies.
• Provide administrative support as needed, including data entry and documentation.

Skills Required:

• Excellent written and verbal communication skills.
• Proficiency in email writing and handling customer queries effectively.
• Strong interpersonal skills for effective interaction with customers and colleagues.
• Experience with CRM software (e.g., Salesforce, HubSpot) and proficiency in MS Excel.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Problem-solving skills and attention to detail.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Proven experience in customer service, CRM management, or a similar role.
• Ability to work independently and as part of a team.

Benefits:

• You will learn a lot of new things in management.
• You will get good practical exposure to many theoretical topics.

How to Apply:

• Please send your resume and cover letter to info@crownrbs.com with "CRM Executive Application" in the subject line.

This job description outlines the key responsibilities, required skills, qualifications, and how to apply for the CRM Executive position at Crown Resource Bridge Solutions Pvt Ltd in a clear and concise manner.

Job Type: Full-time

Pay: ?9,651.71 - ?20,000.00 per month

Benefits:

• Leave encashment
• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person