Job Description

Experience: Should have at least 2-3 year of experience in CRM or real estate.

Core responsibilities of a Customer Relationship Manager:

Develop & execute customer relationship management campaigns to increase customer loyalty
Prepare a set of universal customer relationship procedures & apply them at every level of the company
Analyze customer behavior and measure their impact on business outcomes to update strategies
Maintain smooth communication with customers and promptly reply to their queries
Respond and resolve customer complaints quickly and efficiently
Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
Run effective promotional activities to optimize sales growth and customer retention
Use existing customer data to gain new leads and potential customers
Understand previous customer attitudes to better engage current customers
Identify new and more cost-efficient communication channels with customers
Identify the most efficient customer interaction approaches & prioritize them accordingly
Keep customers updated about the latest collections & special offers in order to increase sales
Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
Notify admins and upper management about all the execution plans & required changes
Monitor direct competitors of the company and find out how they handle customer relationships

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Jadwal:

• Day shift

Tunjangan:

• Flexible schedule
• Internet reimbursement
• Provident Fund

Upah Tambahan:

• Performance bonus

Work Location: In person