Job Description

We are hiring for CRM Executive in Diamond industry at Kolkata location.

Job Title: CRM Executive - Diamond Industry

Location: Kolkata (H.O.)

Experience: 3to 5 Years.

Education: Minimum Graduation + Diamond industry (Added Advantage).

Working days and working time : Monday to Saturday and 11 A.M. to 8 P.M.

Gender: Female only

Key Responsibilities:

1. Customer Relationship Management:

o Manage the customer database and ensure all information is up-to-date.

o Build and maintain strong relationships with existing clients, helping to

improve customer retention and loyalty.

o Respond to client inquiries, concerns, and requests in a timely and

professional manner.

o Ensure smooth communication between clients and internal teams,

including production, sales, and logistics.

2. Order Management and Follow-Up:

o Track customer orders from initiation to delivery, ensuring timely execution.

o Provide customers with updates on their orders, from manufacturing to shipping.

o Address any issues or delays with orders and communicate resolutions to clients promptly.

3. Client Onboarding:

o Assist in onboarding new customers by providing them with all necessary

information, including product catalogues, pricing, and terms of service.

o Provide training or guidance on how to use online ordering platforms or other

tools if applicable.

4. Sales Support:

o Work closely with the sales team to identify client needs and opportunities

o Support the sales team with customer data and insights to help close deals

and maintain relationships.

o Track sales performance metrics and identify areas for improvement.

5. Customer Feedback and Satisfaction:

o Collect feedback from clients on their experience with products and services.

o Analyse feedback to identify areas for improvement in service quality.

o Ensure that customer complaints or concerns are resolved efficiently

and communicated effectively to management.

6. CRM System Management:

o Maintain and update CRM software with accurate customer data.

o Generate reports from the CRM system to provide insights on customer

interactions, sales performance, and market trends.

o Use CRM analytics to track customer behaviour and recommend strategies

to improve engagement.

7. Client Engagement and Retention:

o Develop and implement strategies to improve customer retention, including

loyalty programs, special offers, and personalized communication.

o Organize client engagement activities such as webinars, workshops, or

exclusive product previews.

o Identify key clients and ensure regular communication to nurture the relationship.

8. Market Research and Competitor Analysis:

o Keep an eye on market trends and competitor activities in the diamond and

solitaires industry.

o Provide insights to the sales and marketing teams based on customer

preferences and competitor behaviour.

Key Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• 3+ years of experience in CRM or customer service roles, preferably in the diamond or

luxury goods industry.

• Strong communication skills and the ability to manage high-value clients effectively.
• Experience with CRM software (such as Salesforce, Zoho, or similar platforms).

for upselling or cross-selling.

If interested please call or share your cv on 9225531141

Thanks & Regards,

Smita

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Schedule:

• Day shift

Experience:

• CRM profile from Diamond / Luxury goods industry: 2 years (Required)
• CRM software: 2 years (Required)

Work Location: In person