Job Description

: CRM Executive

Company: Miracle Group of Companies
Location: Ajnar, Gujarat
Salary: ?15,000 - ?25,000 per month

Responsibilities:

• Manage and maintain relationships with existing clients
• Handle client inquiries and provide prompt and efficient responses
• Develop and implement CRM strategies to improve client satisfaction and loyalty
• Conduct regular follow-ups with clients to ensure their needs are met
• Collaborate with sales and marketing teams to enhance client experience
• Analyze client feedback and data to identify areas for improvement
• Prepare and deliver presentations and reports on CRM activities
• Maintain accurate records of client interactions and transactions
• Assist in the resolution of client issues and complaints
• Support senior executives in CRM-related tasks and initiatives

Requirements:

• Bachelor's degree in Technology (B.Tech) and Master of Business Administration (MBA)
• Minimum of one year of relevant work experience in sales or CRM
• Excellent written and verbal communication skills in English
• Proficient in Microsoft Excel, PowerPoint, and other advanced computer applications
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong organizational and multitasking abilities
• Customer-focused mindset with the ability to build and maintain strong client relationships

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Jadwal:

• Day shift
• Rotational shift

Tunjangan:

• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person