Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you\xe2\x80\x99re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Commercial Banking

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.

With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

Global Trade and Receivables Finance

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Role Purpose

To assist the line manager in managing the Customer Credit Team to provide an efficient and effective credit control and ledger administration functions for RFN via active communication with various stakeholders and monitoring of the clients\xe2\x80\x99 overdue payments, problem ledgers and disputed debts.

To coordinate work amongst team members and work closely with the line manager, Senior Portfolio Risk Manager (\xe2\x80\x9cSPRM\xe2\x80\x9d) and RFN VPs and SVPs in formulating collection strategies for the long aged debts or insurance claims.

To flag potential fraud / problem accounts when warning signals appeared and give suggestions to respective SVPs/IFMs for their decision and action; to take care of the regular / ad-hoc MI for management and review the current credit control procedures and practice to enhance the control function in compliance with the Bank\xe2\x80\x99s various control requirements.

Principal Accountabilities

Impact on the Business

• Assist in leading the Customer Credit Team to provide quality sale ledger administration of clients\xe2\x80\x99 problem accounts and disputed debts via active monitor of progress with factored buyers, Factors, insurance brokers or insurers.
• Follow up overdue invoices closely with the use of dunning letters, phone calls, fax messages or emails in the collection process.
• Provide advice / assistance to team members in handling special irregular cases, including special debt verification handling and investigation of any suspected fraud cases.
• To manager various aspects of RF transaction flow including Customer credit management and TCI management.

• Produce output with analysis and MIs to help support the client facing roles.
• Deal with complex insurance claims

Customers / Stakeholders

• Conduct debt verification with buyers and Factors for better fraud detection.
• Give comments and advice on operational procedures, practice within the team and highlight risk /concern to appropriate stakeholders.
• Reconcile client\xe2\x80\x99s sales ledgers provided by Factors.
• Answer clients\xe2\x80\x99 inquiries on IFAI and explain the Bank\xe2\x80\x99s requirements to clients and customers aiming at establishing mutual understanding to ease the daily interaction and requests for information in future.
• To ensure service quality standards are achieved and maintained in line with the bank\xe2\x80\x99s objective.

Leadership & Teamwork

• Work closely with team members to maintain an efficient and effective customer crdit function within RFN to protect the interest and assets of our Bank and clients.
• Build and encourage teamwork, foster a co-operative working environment between team members and other BD/ Operations Teams in RFN.
• Assist the career development of team members; ensure backup arrangement and plan for succession.
• Maintain active dialogues in establishing open communication channels.
• Work closely with external parties like Factors, insurance brokers, insurers and other stakeholders.

Operational Effectiveness & Control

• Monitor account conduct, follow up payments from habitual late payers and watch out for signs of improper / potentially fraudulent practice and work closely with line manager, IFM and SPRM to formulate strategy to protect the Bank interest.
• Conduct regular/ad-hoc debt verification with buyers or Factors to reassure the existence and asset quality of the factored debts as well as the correctness of documents and shipment details.
• Stand firm for HSBC value; adhere strictly to internal control and compliance standards in accordance with GHR FIM, Credit Policy, Group Compliance Guidelines and other relevant guidelines. Find ways to save cost and seek improvement on the operational efficiency and effectiveness of the Team.

Major Challenges

• To ensure an efficient and effective customer credit function in place in RFN in response to the highly competitive and demanding environment and in line with the rapid growth of RF business.
• To work independently in many aspects and maintain excellent working relationships with internally both Business Development, Portfolio Risk and Operation Teams and externally with other stakeholders.
• To ensure compliance of internal control guidelines and establishment of proper controls and fraud detection mechanism, which require good trade experience, strong sense of risk alertness; good interpersonal communication and persuasive skills.
• To formulate collection strategies for handling problem accounts and insurance claim cases.
• To familiar with the Bank\xe2\x80\x99s control guidelines and standards to safeguard the Bank\xe2\x80\x99s interest and provide direction and advice to team members and various stakeholders.

Role Context

• The fierce competition within the financial services industry means that RF needs to place an increasing emphasis on sales and the retention of Clients through the provision of a competitive collection service, effective risk management and the development of the product and proposition.
• There is also constant pressure to increase revenues and manage costs and simultaneously an expectation for better and effective control mechanism that helps to detect fraud to minimize loss and support the continued growth of RF business.
• HSBC and RF pursue excellent customer service via a fully Client driven strategy in all aspects of business operations. The team is challenged to support transformational change alongside continued accountability for the achievement of the operating plan.

Management of Risk

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk and working with Debtor Management Manager in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Role differentiation

• Assist Customer Credit Manager to handle TCI related issues
• Handle risky clients such as new to RF standalone facility, New to Bank relationship, survey with Below Standard/Poor rating etc
• Produce output with analysis and MIs to help support the role.
• Deal with complex insurance claims such as

USD1M and/or involving protracted default (as opposed to insolvency)

Requirements

• Minimum Bachelor\xe2\x80\x99s degree / Graduation or as required for the role, whichever is higher
• Customer Focus \xe2\x80\x93 Excellent understanding of researching, understanding and delivery to customer needs. Encourages others to value the customer and deliver excellent service. Strong personal commitment to achieving profit through customer relationships based on trust and mutual value.
• Commercial Orientation \xe2\x80\x93 Excellent awareness of financial implications of actions taken on business unit and the contribution to overall group profitability.
• Management of change \xe2\x80\x93 Flexible and adaptable approach, challenge assumptions and generate ideas for new services and working methods.
• Analysis and Judgement \xe2\x80\x93 Experience in making sound decisions after seeking and evaluating relevant information, facts and evidence. Willingness to commit to a firm course of action and be held accountable for outcomes.
• Good interpersonal skills (verbal and written)
• Excellent Product knowledge and lending experience.

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click

You\xe2\x80\x99ll achieve more when you join HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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